FAQs
Frequently Asked Questions (FAQs)
1. What makes your products unique?
- Our products are formulated by a biologist and certified skincare formulator, ensuring a scientific approach to natural wellness. We use high-quality, all-natural ingredients, promoting the health of your skin and the environment.
2. Are your products cruelty-free and sustainable?
- Yes, we are committed to cruelty-free practices, and our products are made with sustainability in mind. From sourcing ingredients to eco-friendly packaging, we prioritize ethical and environmentally conscious choices.
3. How do I know if your products are suitable for my skin type?
- Our formulations cater to a variety of skin types. Check the product descriptions for information on suitability, and feel free to reach out to our customer service for personalized recommendations.
4. Can I purchase your products in-store or only online?
- Our products are available both online and in our eight physical locations. Visit our Find Us page to find the nearest store, or enjoy the convenience of online shopping for a seamless experience.
5. Do you ship internationally?
- Yes, we offer international shipping. Please check our shipping policies for more details on delivery times and costs.
6. Are there any discounts or promotions available?
- Yes! We offer special discounts and promotions. To get exclusive access to these deals and early notifications about upcoming sale events, subscribe to our newsletter and follow us on social media. It's the best way to stay in the loop and enjoy fantastic savings.
7. How can I stay updated on new product launches and company updates?
- Subscribe to our newsletter to receive the latest updates on product launches, promotions, and company news. You can also follow us on social media for real-time updates and engaging content.
8. What is your return policy?
- We want you to be completely satisfied with your purchase. Check our return policy for information on returns, exchanges, and refunds.
9. Are your products suitable for sensitive skin?
- Many of our products are formulated with sensitivity in mind, but we recommend checking individual product descriptions and performing a patch test before regular use.
10. How can I contact your customer service?
- For any inquiries, concerns, or assistance, you can reach our customer service team through info@abdnaturals.com or visit our Contact Us page for additional contact options.
Meet Our Providers
We've brought together a team of specialists so you can access complementary care all in one place. Learn more about each practitioner and book directly with them below.
Sawsen Abdellawi
Biologist Owner & Cosmetic formulator
Sawsen is the founder and lead formulator behind ABD Naturals, bringing a biology background and nearly a decade of cosmetic formulation experience to every product she creates.
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With a biology degree and certification as a cosmetic formulator, Sawsen brings a science-backed approach to every product she creates — bridging rigorous ingredient research with holistic wellness principles. She's the lead formulator at ABD Naturals, developing products from concept to shelf, including an NPN-approved Eczema Relief Cream, the Bota-Shield Refreshing Body Mist, deodorant balms, jelly soaps, and seasonal shower steamers. She also oversees regulatory compliance, navigating Health Canada's NPN and cosmetic frameworks, INCI labeling, and GMP standards to ensure every product meets safety and legal requirements. Beyond formulations, Sawsen leads the hands-on experiential classes — soap-making and bath bomb workshops — that have become one of the brand's most popular offerings.
Rosana Santos
Registered Massage Therapist
Rosana Santos is a dedicated Registered Massage Therapist with over 18 years of experience. She began her career in the Philippines, where she worked for 3 years, before continuing her journey in Abu Dhabi, UAE for 13 years, refining her skills and deepening her passion for healing.
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After moving to Canada to build a life with her family, she pursued her massage therapy career further, studying at Makami College and graduating in 2024 with Distinction and Top Marks in her class. She now brings 2 years of hands-on experience practicing in Canada.
She believes true healing comes from a balance of emotional, mental, and spiritual well-being, and strives to create a calm, supportive environment where clients can relax, recover, and feel restored.
She loves seeing her clients leave each session feeling relieved, happy, and renewed, and remains committed to her journey in wellness, making your well-being her priority.
Lemlem Mebrahtu
Manual Osteopathic Therapist
Meet Lemlem Mebrahtu! A dedicated manual osteopathic therapist with a wealth of experience and a passion for promoting holistic wellness. Lemlem holds dual diplomas in Manual Osteopathy from both the Manual Osteopathy College of Canada (MOCC) and the International Academy of Osteopathy (IAO) in Belgium.
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Her educational journey began with a Bachelor’s
degree in Physical Therapy from Ahfad University for Women in Khartoum, Sudan.
Lemlem is in good standing with the Canadian Massage & Manual Osteopathic Therapists
Association (CMMOTA), reflecting her commitment to professionalism and ongoing education
within her field. With a diverse background, Lemlem has gained valuable experience as a
Physical Therapist in both Egypt and Sudan from 2013 to 2019, before transitioning to focus
specifically on manual osteopathy in Sudan between 2019 and 2022. Her dedication to helping
others led her to further her career as an Assistant Physiotherapist in Edmonton.
In her practice, Lemlem utilizes a variety of modalities to address the unique needs of each
individual she treats. Her expertise includes manual therapy, muscle testing, exercise therapy,
myofascial remodeling, visceral manipulation, involuntary mechanism, and osteoarticulation. By
combining these techniques, Lemlem strives to optimize her clients’ physical health, alleviate
pain, and improve overall well-being. With a compassionate approach and a commitment to continuous learning, Lemlem Mebrahtu is
dedicated to empowering her clients to achieve their wellness goals and live life to the fullest.
Dr. Mona Ali, PhD
Integrative Therapist, Hypnotherapist and Psychosomatic Practitioner NLP Master Practitioner and Trainer
Dr. Mona Ali works with senior professionals and thought leaders in midlife who have long carried responsibility and pushed through but now feel numb, disconnected, overwhelmed, or depleted. Though capable and successful, they cannot switch off, access joy, or recognize their own needs. Some live with chronic pain, fatigue, fibromyalgia, or autoimmune conditions. Her work complements medical care.
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Dr. Ali helps clients address deeper patterns behind emotional disconnection, overthinking, exhaustion, and self-sabotage, and automatic responses that persist despite conscious effort. She works beneath the conscious story, helping clients reconnect and restore vitality, live with greater freedom, and fulfilment.
She holds a PhD in Natural Language Processing and AI, has more than 25 years of experience in academia, research, and education, and brings over 10 years of advanced clinical experience and training to her therapeutic work. She combines emotional attunement with intellectual rigour for analytical clients who need the process and its rationale to make sense.
Why Work With Dr. Ali?
• A safe, precise space: Speak honestly without being reduced to a diagnosis.
• An individualized, holistic approach: Emotional, subconscious, behavioural, and body-based responses are considered together.
• Depth beyond insight: Address what continues automatically, even when understood intellectually.
• Language your analytical mind can trust: Clear, grounded, and respectful of your intelligence.
She offers in-person sessions in St. Albert and online worldwide. Clients often feel understood, grounded, and connected, with greater clarity, inner freedom, and renewed aliveness.